Pricing and Refund Policy

Effective Date: May 8, 2025

1. Pricing Policy

• Service Access:
  Xcdule is free to download and register. Some features or listings may require a subscription or one-time fee.

• Pricing for Customers:
  Prices for services are set by the service providers (businesses) listed on the platform. Xcdule does not control or influence these rates.

• Pricing for Service Providers:
  Businesses may be charged listing fees, commission on completed bookings, or subscription plans to access premium features. Details are visible in the business dashboard.

• Taxes:
  All prices may include applicable taxes based on the provider’s or customer’s location.

• Changes:
  Xcdule reserves the right to modify pricing plans or fees with prior notice. Changes will not affect payments already made.

2. Payment Policy

• All transactions are processed via secure third-party payment gateways.

• Users must ensure they have valid payment methods linked to their account.

• Xcdule does not store any credit card or banking details.

3. Refund Policy

• Customer-Initiated Cancellations:
  Refund eligibility depends on the cancellation policy of the specific service provider. Some may allow full or partial refunds, others may be non-refundable.

• Business-Initiated Cancellations:
  If a service provider cancels a confirmed booking, the customer is entitled to a full refund.

• Subscription Refunds (for Businesses):
  Monthly or annual subscription fees paid by service providers are non-refundable once charged, except in the case of a billing error.

• Dispute Resolution:
  For any dispute related to payments or refunds, users should contact customer.care@xcdule.com within 7 days of the transaction.

4. Contact and Support

For billing support, cancellations, or refund requests:
📧 customer.care@xcdule.com